Terms of Use

1. Introduction

1.1. Welcome to THENA (“we/us/our/LB Tech Group Ltd”)

1.2. This page tells you the terms on which you may use our Services, whether delivered via the website https://www.thenalaw.com (“the Website”) or via the THENA mobile application (“the App”), the THENA AI Bot (‘the Bot’) and the software that we provide (“Platform Software”). The Website, the App, the Bot and the Platform Software are referred to collectively as “the Services”. Please read these terms of use ("Terms") carefully before use. By using the Services, you accept the Terms and agree to obey them. If you don’t accept them, please don’t use the Services.

2. Who We Are

2.1. The Services are owned and operated by LB Tech Group Limited t/a Thena which is a UK limited company registered in England under company number 15739777.

2.2. Here are some important details about us: 2.2.1. Registered Office: LB Tech Group Limited t/a ‘THENA’, C4di At The Dock 31-38 Queen Street, Hull, East Riding of Yorkshire, United Kingdom, HU1 1UU.

2.3. All legal advice and/or drafting advice provided through the Platform is delivered by regulated law firms and lawyers (‘Approved Legal Advice Partners’).

2.4. These Terms do not cover any drafting services and/or legal advice provided by Approved Legal Advice Partners and THENA does not provide any legal advice services. Additional terms and conditions apply when you use drafting services and/or legal advice provided by Approved Legal Advice Partners. Any such additional terms and conditions will be provided to you before you engage with any Approved Legal Advice Partner to carry out any such drafting services and/or legal advice.

2.5. In the event that we arrange that your matter is referred at your request to an Approved Legal Advice Partner and we have an arrangement with that Partner, whereby we are paid a fee or receive any other financial gain for any such referrals, we shall inform you of that fee or other financial gain and ensure you have subsequently consented to us referring your matter to that Approved Legal Advice Partner, before the referral is made.

3. Use of the Services: General Terms

3.1 You have permission for temporary, non-exclusive use of the Services, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

3.2 You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the Services (including the Platform and the Bot), and nor are you allowed to attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Services (including the Platform and the Bot).

3.3 You are also not allowed to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services (including the Platform and/or the Bot and/or any documents on the Site or via the App) available to any third party.

3.4 You are responsible for configuring your own computer and software to access our Services and the material available on or through our Platform. Although we try to protect our Services, we are not responsible for any viruses, bugs or similar problems and you should use your own virus protection software. We don’t give you any warranty that the way we deliver data to you is compatible with your software or with the way your computer is configured.

3.5 You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

3.6 You agree to follow our Acceptable Use Policy.

3.7 Only use the Services as allowed by law and these Terms. If you don’t, we may suspend your usage, or stop it completely.

3.8 We frequently update the Services (including the Software Platform and the Bot) and make changes to them, but we don’t have to do this, and material on the Services may be out-of-date.

3.9 We follow our Privacy Policy in handling personal data about you. By using the Services, you agree to us handling this personal data and confirm that data you provide is accurate. By using the Services, you agree that we may process Personal Data and User Content to create Anonymised Datasets. Anonymisation involves the permanent removal of identifying characteristics such that no individual can be re-identified, directly or indirectly, by any party.

3.10 We also use cookies. You can read information about cookies and how we use them in our Cookie Policy.

3.11 By your use of the Services you grant us a perpetual, irrevocable, worldwide, and royalty-free right to use such Anonymised Datasets for Model Training, Automated Insights, and Product Innovation.

3.12 We also use cookies. You can read information about cookies and how we use them in our Cookie Policy.

4A. Documents Section: Specific Terms

4.A1 Insofar as documents are available from the Service, and If you first pay the appropriate fee, as shown on the Services when you make your request, (save where the Services specify that no fee is payable), you may, on a non-exclusive basis:

• 4.A1.1. download and use a document from the Services in its current form
• 4.A1.2. partially or fully edit the document yourself
• 4.A1.3. store the document on the Platform
• 4.A1.4. store non-THENA documents on the Platform

4.A2 In this case, you are solely responsible for the appropriate use and editing of the documents that you download from us. In particular you agree that neither we nor any Approved Legal Advice Provider:

• 4.A2.1. are giving you any legal, financial, tax or other advice
• 4.A2.2. are giving you any assurance or guarantee that our documents are suitable, sufficient or appropriate for the use to which you put them (whether they are unedited, or edited by you or anyone else)

4.A3 We exclude all legal responsibility and costs for reliance placed by anyone on the Platform and on the THENA documents. 4.A4 All THENA documents are drafted under English law. We suggest you take legal advice in the jurisdiction relevant to you before using any THENA document.

4B. The THENA Bot

All content generated by the Bot is for legal guidance only. It is not Legal Advice. In particular you agree that in providing any content generated by the Bot we are not:

• 4.B.1. giving you any legal, financial, tax or other advice
• 4.B.2. giving you any assurance or guarantee that any such content is suitable, sufficient or appropriate for the use to which you put it (whether by you or anyone else)
• 4.B.3. We exclude all legal responsibility and costs for reliance placed by anyone on the Bot and any content it generates

5. Free Consultation

5.1. A free 15 minutes initial consultation is available to some customers as stated in the offers contained within the Website and the App which we will procure is provided by one of the Approved Legal Advice Providers.

5.2. Where customers are eligible for a free initial consultation, each 15 minute consultation can only be used for separate legal issues. It is not possible to combine 15 minute consultations to use them on one matter.

5.3. You agree with us and also for the benefit of any person who works for us or any Approved Legal Advice Provider, whether as an employee, consultant, self-employed contractor, or in any other capacity (a ‘Connected Person’) that the initial 15 minutes consultation does not constitute legal advice. The purpose of the consultation is to allow the Approved Legal Advice Provider to understand more about your query and discuss the services that the Approved Legal Advice Provider can provide and what the cost of those services will be.

Platform Account

6.1 You will be able to create an account to access the Services. All personal data you provide when creating an account will be held in accordance with our Privacy Policy.

6.2 You may be offered access to other services, discounts and/or products available from the Services depending on their location or referral source when you create an account and these will be highlighted to you when you create your account. These services and/or products are subject to change and you will be able to find current details on our Website and our App. If you do not wish to have access to these additional benefits you may change your account registration status in the account management area of the Website and/or the App and/or the Platform Software at any time.

7. Intellectual Property Rights

7.1. We are the owner or licensee of all intellectual property rights in the Services (including without limitation all copyright and any rights in the designs), and in any of the material and documents and content or information hosted, uploaded, posted or generated on the Services and in any and all databases related to the Services. You may only use any such material and the documents on these Terms.

7.2 ‘Intellectual Property Rights’ means patents, rights to inventions, copyright and related rights (including moral rights), trade-marks, business names, domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, rights in computer software, code, code, database rights, rights to use and protect the confidentiality of Confidential Information (including know-how and trade secrets) and all other intellectual property rights, whether registered or unregistered, and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms or protection which either subsist or will subsist now or in the future in any part of the world.

7.3. If you breach these Terms, you lose your right to use our Services and must destroy or return any copies of documents you have made.

8. Our Legal Responsibility

8.1. Our Legal responsibility to you

8.1.1. We do not guarantee the accuracy of material from our Services, and you are responsible for the use to which you put material and documents that you access from our Services. As far as legally possible, we exclude legal responsibility for any loss to you arising from use of our Services whether from tort, contract, negligence or otherwise (examples of such loss being: loss of income, profit, business, data, contracts, goodwill, savings, pure economic loss, indirect or consequential loss, costs, damages and expenses).

8.1.2. We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statutes.

8.1.3. Although we try to make the Services available 24 hours a day, seven days a week (except for planned maintenance and required unscheduled maintenance) we do not warrant that your use of all or any part of the Services will be uninterrupted or error-free; and we are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

8.1.4. We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

8.1.5. We will try to make sure that customer data is stored securely and backed-up. If we lose or damage it we will try to restore it, but if it is lost or damaged by a third party, we are not responsible to you unless they cause the loss or damage when working on it for us.

8.1.6 We will not provide our Services for longer than the period that you have purchased them for.

8.1.7 You agree that any duty of care owed to you by us is a duty owed only to you. We do not owe a duty of care to any third party and assume no responsibility to any third party in respect of the performance of our duties to you. We are not liable for any failure to fulfil our obligations due to circumstances beyond our reasonable control.

8.1.8 You agree that the limitations on liability contained in this paragraph 8 are reasonable. You also agree that any limitations on liability in this paragraph 8 apply to you and also to any person or company associated with you.

9. Refund Policy

9.1. If you pay a fee to us for a document or document package and we do not make the document/s available to you, we will refund the fee.

9.2. Any fees payable to Approved Legal Advice Providers (and therefore any refunds of those fees) will be governed by separate terms and conditions.

10. Computer Offences

10.1. If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the Services will end straightaway. We will report you to the relevant authorities and give them your identity.

10.2. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material. You are not allowed to do any of these things.

10.3. You mustn’t try to get access to our server or any connected database or make any ‘attack’ on the Services (including the Platform Software and the Bot). We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our Services.

11. Confidentiality and Conflicts

11.1. We have the following confidentiality obligations to you:

11.1.1. We will treat all personal, identifiable information about you which you provide to us and about matters dealt with by us as confidential. We will not disclose any confidential information to any third party, except with your written consent or if necessary or customary in the normal performance of our services (e.g. passing it to Approved Legal Advice Providers and other professionals and consultants assisting us or you with your matter, unless you ask us not to) or if required or permitted by law or any regulatory authority to which we are subject. This does not include non-personally identifying information (eg aggregated annonymised information which we use to operate our business more efficiently or provide better services.

11.1.2. We reserve the right to use external service providers for document reproduction or scanning as long as they are bound by appropriate obligations to maintain the confidentiality of the information.

11.2. Your confidentiality obligations are:

11.2.1. You will treat all information we give you (other than information which is in the public domain) as confidential.

11.2.2. You will not disclose that confidential information to any other person, unless we have given our written consent or as required or permitted by law or any regulatory authority to which you are subject.

12. Complaints

12.1. We are committed to providing a high quality service. To maintain this commitment we operate a formal complaints procedure. A copy of our complaints policy setting out the procedure is available on our Website and our App. You will find details of who to contact in the event you wish to make a complaint in that policy.

13. Changes

13.1. We may change these Terms from time to time and you must check them for changes because they are binding on you.

14. Links to Our Platform

14.1. You are allowed to make a legal link to our Website’s homepage from your website if the content on your website meets the standards of our Acceptable Use Policy. We can end this permission at any time.

14.2. You mustn’t suggest any endorsement by us or association with us unless we agree in writing.

15. Links from our Platform

15.1. Links from our Platform to other websites are for information only. We don’t control them and don’t accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.

16. Trade Mark

16.1. “THENA” is our registered trademark, and all rights in that trademark are reserved by us.

17. Law which applies to disputes

17.1. The English courts have the only right to hear and resolve claims related to our Services, and all disputes are governed by English law. If any part of these Terms is held to be invalid or unenforceable, the remaining Terms will continue in full force and effect.

18. Contact Us

Please email us at hello@thenalaw.com to contact us about any issues.